FAQ's

Summary:

-Shipping and Delivery

-Return and Refunds

-Exchanges

-Other

 

Delivery and Shipping

Delivery

Order must be completed by 3:30pm (Mon - Fri) to be dispatched on the same working day.

UK Orders

All UK orders over £80 will include free delivery (Evri Standard Delivery). We use Evri Standard Delivery (2-4 days) and Evri Next Day Delivery (1-2 days) for most domestic orders and they take 1 to 3 working day to arrive to you.

Shipping

We make every effort to package and ship all customer orders promptly. However, delays can occasionally occur due to system errors or incorrect address details. To help avoid any issues, please ensure your shipping information is accurate before completing your purchase.

FAQs

How long will it take for my order to arrive?

For UK orders you will receive your order in 1-2 working days if you select Express-Evri Next day Delivery service, and 2-4 working days for the Standard-Evri Standard Delivery service. 

When will my order be dispatched?

Orders placed by 3:30pm will be dispatched on the same working day, provided there are no issues with your address. 

I’m still waiting for my order to arrive?

If the expected delivery date has passed, we recommend that you look at the viewport link provided in your confirmation email, to track your order. There may have been a delivery attempt or your package may have been left at a designated location. For any further issues, please feel free to contact us at support@qadrcollections.com and remember to include your order number.

Do you offer next day shipping? Yes, select 'Express' for this service

Do you ship internationally? Not yet, will soon

 

Returns 

We have a 14-day return policy, which means you have 14days after receiving your item to request a return. Customers will have to provide return shipping.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Support@qadrcollections.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Support@qadrcollections.com.

Damages and issues
We kindly ask that you check your order as soon as it arrives. If you find that it’s damaged, faulty, or not what you ordered, please get in touch with us right away so we can assess the situation and resolve it promptly.

Exceptions / non-returnable items 

Items that have been worn or damaged are not eligible for return, as they cannot be resold. If you're unsure about the condition of your item or have any concerns, feel free to reach out to us.

Please note that returns are not accepted for sale items or gift cards.

Exchanges
The quickest way to receive your desired item is to return your original purchase first. Once your return is approved, you can place a new order for the replacement item.

Refunds

Once we’ve received and reviewed your return, we’ll let you know whether your refund has been approved. If it is, the refund will be issued automatically to your original payment method within 10 business days. Keep in mind that your bank or credit card provider may need additional time to process and post the refund.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please get in touch with us at Support@qadrcollections.com.

FAQs

How do I return an item? To return an item please email the address below and make sure you have not surpassed the 14 days threshold required for a return.

You should email Support@qadrcollections.com. your order number for more information on the return procedure.

How many days do I have to request a return? 

How long does it take to get a refund?

Kindly allow up to 14 days for your refund to be fully processed.

What happens after I send a return?

After receiving your return, we’ll inspect it to ensure it’s in resalable condition. Once approved, we will proceed with processing your refund or exchange.

How can I exchange an item I ordered? An exchange is done by returning one item and emailing us which you want to exchange with

What happens after I send an item that I want to exchange? We will do our best to send you the item you want in exchange of your order and if we are out of stock we will get in contact with you via email/phone to help you resolve the issue.

Can I get my shipping fee refunded? Shipping costs are non refundable and in the case of a return or exchange we do not refund or cover shipping fees.

How long does my refund take to process? Please allow 14 days for your money to appear in your account.

 

Order Issues

For any order issues such faulty or incorrect items, please contact our customer service staff on Support@qadrcollections.com. and be sure to include your order number. We aim to respond within one working day but please be aware that during busy periods we may take a little longer to respond to your emails.

Please know that our customer service team is operational from Monday to Friday 9:00am-4:00pm and can be contacted via email at Support@qadrcollections.com.

FAQs

Can I change my order after it has been placed? Once your order has been placed, we can no longer amend the order, if need be, please email us on Support@qadrcollections.com. (with your order number) so we can further assist you with this matter.

Where is my order? You can track your order on the email you receive once its been dispatched.

How long will it take for my order to be delivered? Once the order has been dispatched, you will be able to track it on the email we send you. This email will also inform you what day it is expected to arrive.

I received an incorrect or faulty item, what should I do? We’re very sorry if this has happened and will do everything we can to resolve this issue! If this has happened to you please get in contact us via email on Support@qadrcollections.com.and be sure to include your order number.

I received the incorrect product, how should I proceed? 

We carefully hand-package each order with great attention to detail. However, due to the volume of packages we handle daily and the possibility of human error, mistakes can occasionally occur. If you receive the wrong item, please email Support@qadrcollections.com with your purchase receipt and a photo of the product you received, and we will work to resolve the issue promptly.

How accurate are the product images?
We strive to display colors online as accurately as possible to match the actual product. However, color may vary slightly due to differences in screen settings and device displays. If you need further assistance, feel free to contact us at Support@qadrcollections.com. We can provide additional photos under different lighting conditions and help guide you with your purchase.

How do I place an order on the website?
Browse our categories using the menu at the top of the page, or search for specific items like “hijab” or “men’s thobe.” When you find a product you like, select your size and click “Buy.” Then, simply enter your personal information—such as your name, shipping address, and payment details—to complete a secure checkout. After your order is placed, our team will begin preparing it and keep you informed with regular email updates.

Why shop for Islamic clothing online?
Enjoy the convenience of shopping from home, with access to a wide variety of styles and colors all in one place. Whether you’re buying for yourself or as a gift, your chosen items will be delivered straight to your door.

Why choose Qadr Collections?
We understand that online shopping can sometimes feel uncertain, which is why we prioritize a safe and reliable shopping experience. Qadr Collections is a trusted platform, with dedicated customer support ready to assist you at every step. We value every order and keep you informed throughout the entire process to make your shopping experience smooth and worry-free.

At Qadr Collections, we believe fashion should be more than just style — it should have purpose. Rooted in the timeless values of Islam, our brand stands on a foundation of craftsmanship, integrity, and uncompromising quality. Every garment is handmade with precision, reflecting our commitment to modesty, authenticity, and excellence.

But our vision extends beyond clothing.

We’re building a movement — using fashion as a force for good. We aim to give back, uplift communities, and spark lasting change. Customer satisfaction isn’t a promise, it’s our guarantee. From the first stitch to your final smile, we are dedicated to an exceptional experience.

Thank you for being part of this journey. Together, we are creating beauty with purpose and leaving a legacy that lasts.

It Was Meant For You.